RETURN POLICY

We want you to be satisfied with your purchase. If you need to return merchandise within the first 14 days of delivery please follow the steps outlined below. Returns after 14 days will not be accepted.

**Please note that firearm purchases that are accepted from the transferring FFL are considered used firearms and returns will NOT be guaranteed. Inspect it BEFORE accepting the transfer. All sales are final on special orders, products sold “as is” or “used” or that have been installed or used after receipt, NFA items, illumination devices, electronic sights and optics, ammunition, projectiles, reloading components, clothing, cleaning solvents/lubricates, and food. Unless received defective, these items are not returnable or refundable.

Call us at +1 (925) 385-6442 or send your request for a return to info@premiumarmsplug.com to obtain authorization. No returns of merchandise will be accepted without prior authorization.

To qualify for a refund on an item that is not defective, all returned merchandise must include the following:

  • The merchandise must be in the original packaging.
  • The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
  • Include the following in package:
    • A copy of your original invoice and packing slip
    • The reason for your returned merchandise.
  • All return merchandise shipments must be pre-paid, no COD.
  • You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
  • You must obtain a Return Authorization Number or RMA, PRIOR to returning the item by contacting Customer Service at +1 (925) 385-6442

Please ship your returned item to: 
Upon receiving your package in our warehouse, and verification of the item is made, you will receive an e-mail with the status. This process can take up to 1-14 business days from start to finish. 

Please Note: You will be responsible for covering the Shipping Fee on returned merchandise that is not-defective. A 20% Restocking Fee will apply to any returned merchandise. Firearms that are not defective and in the possession of your FFL will have a 20% Restocking Fee AND a shipping charge deducted from your refund. Any variance to this policy may result in no refund or a partial refund.

IMPORTANT INFORMATION ON FIREARM RETURNS:

Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you from the FFL it is considered used, even if unfired. Consequently, we will not be able to guarantee acceptance of the return. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer is accepted, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturers warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number. We will not cover any additional transfer fees if that situation occurs.

IMPORTANT INFORMATION ON NON-FIREARM RETURNS:

WRONG ITEMS:

If you have received an incorrect product, PREMIUM ARMS PLUG will replace the product with the correct one if you contact us within 14 days from the date you received the item. All returned merchandise must include the following:

  • The merchandise must be in their original condition and original packaging.
  • The merchandise must be unused. Products showing use will not be refunded or exchanged.
  • You must obtain a Return Authorization Number or RMA, PRIOR to returning the item by contacting Customer Service at +1 (925) 385-6442

LIGHTS, RANGEFINDERS, LASERS, HEARING PROTECTORS AND ELECTRONIC DEVICES:

Each of these products is covered by the Manufacturer’s Warranty and should be returned to the Manufacturer for any repairs or replacements. PREMIUM ARMS PLUG suggests you refer to the Owner’s Manual for Warranty information for that product.  

  • We do not accept returns on these types of items.

By placing an order on our site you agree to the terms and conditions including all shipping, return and associated policies on this website.